The wonderful WWE Network Customer Service dept
By Scott Keith on 18 March 2014
Hey Scott – thought I share this with you
I think the people who work for WWE creative, moonight in the customer service department. The Friday of the week one 7 day trial period, I called and cancelled my subscription (as directed how to by their website). A few days later I noticed I still had the service. I e-mailed and asked if it was because it was still the trial period and they said yes.
Over this past weekend, I noticed I still had the service. I was going to call today anyway, but I got an e-mail saying my refund request was denied.
I called their customer service and, despite them having it in their records that I had cancelled, it took me 30 minutes on the phone to get my refund. I was bounced to a level 2 problem handler, who multiple times had to put me on hold (to speak to a supervisor) before the refund could be processed.I was planning on purchasing the network Wrestlemania weekend anyway, but between this and all of the x-box content issues, having some second thoughts. Though, I don't think I could live with myself if I missed that magical WM moment of HHH winning the belt
Over this past weekend, I noticed I still had the service. I was going to call today anyway, but I got an e-mail saying my refund request was denied.
I called their customer service and, despite them having it in their records that I had cancelled, it took me 30 minutes on the phone to get my refund. I was bounced to a level 2 problem handler, who multiple times had to put me on hold (to speak to a supervisor) before the refund could be processed.I was planning on purchasing the network Wrestlemania weekend anyway, but between this and all of the x-box content issues, having some second thoughts. Though, I don't think I could live with myself if I missed that magical WM moment of HHH winning the belt
You lost me when you said you were cancelling the Network. Although the Xbox deal is certainly a valid concern at this point. I'm kinda debating getting an Apple TV because my Roku HD isn't actually compatible with the Network and I feel like I need access in every room of the house without having to carry my iPad around. FIRST WORLD PROBLEMS.